Start with the address
Find your road and its class
Search the official map to see whether the Town, Durham Region, or another operator clears the street.
Open Whitby Find My StreetWhitby, ON winter guide
Whitby clears primary roads first, followed by secondary and tertiary streets. Find My Street shows the road class and who maintains it, which matters because Durham Region and other operators also clear roads inside Whitby.
Start with the official answer
These links go directly to the city tools residents need during a storm.
Start with the address
Search the official map to see whether the Town, Durham Region, or another operator clears the street.
Open Whitby Find My StreetService timing
Compare the road class, snowfall trigger, and normal completion target before reporting a problem.
Read Whitby snow clearing guidanceParking tonight
Review overnight parking, snow clearing enforcement, and the limits of temporary parking permission.
Read Whitby parking rulesHow the response unfolds
Whitby follows a local sequence. Knowing the phase explains why one road can be clear while another is still waiting.
Regional and primary routes receive the earliest treatment, with targets based on the road class and depth of snow.
Class 3 and 4 roads follow at their assigned accumulation thresholds and service targets.
Class 5 roads have the highest accumulation trigger and the longest normal target, so they may be reached later.
Before leaving the car
Resident checklist
Search the address in Find My Street before contacting the Town.
Match the road class to its snowfall trigger and service target.
Move vehicles off the street overnight and whenever crews are working.
Clear the driveway windrow after the plow passes.
Check the eligibility rules if an older adult or a resident with a disability needs windrow help.
Service boundaries
The city plow department is not responsible for every road, sidewalk, driveway, alley, or parking area.
Clears Town roads by class along with selected sidewalks, trails, parking lots, and other public areas.
Maintain regional roads and other routes identified in Find My Street. New subdivision streets may also have a different operator.
Keep vehicles out of the way, clear private access and windrows, and maintain adjoining pedestrian access where required.
If the street looks missed
Whitby's normal targets range from six hours on higher class roads to 24 hours on the lowest class local roads after the applicable accumulation threshold is reached.
Local questions answered
Short answers for the questions residents usually have during an active storm.
Search the address in Find My Street. It shows the road class and whether Whitby, Durham Region, or another operator is responsible.
The road classes have different snowfall triggers and completion targets. High traffic and emergency routes are treated before lower traffic residential streets.
Residents normally clear their own windrows. Whitby offers a registration based program for eligible older adults and residents with disabilities, with separate snowfall triggers and timing.
Verify the answer
Storm conditions and emergency rules change. These are the public-agency pages used for this guide.
More official guides